How do I make a return or exchange?

If for whatever reason you are not satisfied with our product, please send an email to returns@avoila.com within 30 days of your purchase with
your Name, Email, Phone Number, and AVOILA Order Confirmation Number, and a short note as to why you’re returning the item. Please pack the item in the original packaging with your packing slip or AVOILA Order Confirmation Number and return your item to:

AVOILA
614 S 4th Street, #336
Philadelphia PA 19147


Once the return has been received and reviewed, we will notify you by email about your refund. A refund can only be applied to the original payment method. A refund usually takes 5 to 7 business days to be credited back to you.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping more than one item totaling over $75, we recommend you use a shipping service with reliable tracking or insurance. If a returned item is lost in the shipment back, we cannot issue a refund.

How much does shipping cost?

We offer free USPS First Class shipping for U.S. orders over $50. Orders being shipped to the EU and UK will include a $15 shipping fee which will appear at check-out. 

How will my order be shipped?

US Orders will be sent via USPS First Class by default. Orders being shipped to the EU and UK will be sent via UPS. Any available expedited shipping options will appear with the associated timing and cost at check-out.

How long will it take to receive my order?

Depending on your location, we estimate domestic shipping to U.S. transit to be between 2-5 business days of placing your order. Orders being shipped to the UK or EU should arrive between 9-12 days from placing your order. 

I received a damaged product, how should I proceed?

We are careful to protect our products before shipping, but unfortunately accidents sometimes happen. Your damaged product may be refunded or replaced. Please email us as soon as possible at return@avoila.com with your Name, Email, Phone Number, and AVOILA Order Confirmation Number. 

Do you ship overseas?

YES! Avoila Nourishing Face Oil is currently registered to sell in the EU and UK.

Is shopping on avoila.com secure?

Shopify stores using the Shopify platform are PCI compliant by default. Shopify has Level 1 PCI certification covering its stores and its shopping cart. Read more.

What credit cards do you accept?

AVOILA.com is happy to accept VISA, MasterCard, American Express, Shopify Pay, Apple Pay and Google Pay.

How much is the sales tax?

We are required by law to collect state sales tax on orders being shipped to California. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.

I emailed customer service but haven’t heard back yet, why?

We are bi-coastal so our days are a little longer, but that doesn’t always mean we can respond immediately. We will respond to all inquiries within 48 hours, so hold tight, we look forward to getting back to you.

Does AVOILA test on animals?

We never, ever test on animals.

Is the Avoila Nourishing Face Oil organic?

Yes, Avoila Nourishing Face Oil has been certified USDA organic by the Oregon Tilth. In order to receive this certification, 95% of the ingredients used must be organic. In the case of the Nourishing Face Oil, our only non-organic ingredient is Vitamin E (tocopherol) as we haven’t been able to find an organic source. However, it is important to know that our Vitamin E is non-GMO.  

Is the Avoila Nourishing Face Oil vegan?

Yes.

Do you use fragrance in your products?

We do not use fragrance. We do include a low percentage of essential oils to provide a soft, relaxing scent profile for the product. See our Ingredients page for more information.

I'm new to clean beauty. How can I best transition my skincare routine?

When transitioning into clean beauty, it is important to take your time. Introduce our Nourishing Face Oil by using it only once a day to begin with for the first week or two of use. Once your skin has acclimated to the formula, you can add in more usage throughout the week and 2x a day for both your AM and PM routines. 

 

The Nourishing Face Oil can be used as a stand alone product for ultimate nourishment. However, if you plan on using another serum within your routine, make sure to alternate use, or layer thinnest to thickest. 

Special Offer for AVOILA customers

AVOILA wants you to feel empowered to embrace clean beauty, so we have partnered with Holistic Esthetician (and friend of AVOILA) Hayley Wood to help support you in your skincare choices. Use code “AVOILA” for $1 off of the Therapeutic Skin Coach ebook: Transitioning into Conscious Skincare — a 38 page comprehensive guide outlining 5 simple steps towards transitioning into clean beauty.

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